Customer Feedback

Zodiac Aerospace

Zodiac Aerospace

“Zodiac Northwest Aerospace Technologies recently purchased a Kent USA KTM-4VKF with MillPwr G2 controller. Since acquiring this piece of equipment our production has doubled, scrap rate has declined and the quality of the products we produce has significantly improved. These ease of programming and operation is impressive. We were producing parts in the first couple of hours and haven’t looked back since. The service we got from NW Machinery (Carlos Lugo) was outstanding down to the last detail. Carlos’ knowledge of the industry was very helpful and aided in our approach in choosing the right machine and options for our needs. I appreciated the service, demonstrations, support and
training he provided and look forward to doing business in the future. Sincerely”

Hardy Engineering & Mfg

Hardy Engineering & Mfg

“I would like to tell you about the superior service that Hardy Engineering & Mfg.has received from Carlos Lugo and his staff. North Western Machinery has been there when we have called and stayed with us until what very issue has been resolved. Their team always seems to go the extra mile when we need them. We have purchased a few pieces of equipment from NW Machinery and whenever they have issues Carlos and his team responds quickly. Even on equipment they don’t sell – service is available. We had one piece of equipment serviced by a different company who failed to get the equipment up. North Western Machinery came thru and fixed the equipment and found the problem. Carlos is very knowledgeable about milling and turning equipment since he has been in this business for over 30 years. It helps that he has been on the floor using and seeing how these machines are used over the years. Thank you”

AMJTC

AMJTC

“Thank you for the services that you have provided to the AMJTC and AJAC this past year. It has been a Pleasure working with you. At this time we are coming to the close of the 2013 fiscal year (June 30) and the AMJTC and administrative team is actively preparing all accounts for yearend reconciliation. In order for AMJTC to properly close out 2013, we request that the final billing for all services provided from July 1, 2012 to June 30, 2013, be submitted no later than July 5, 2013. Invoices submitted later than July 5, 2012, will not be remitted. In regards to Contractor payments the terms of payment for billing vouchers is stated in your Personal Service Contract, Section II, Sub section B as follows: “In order to receive payment for services, the Contractor shall submit invoice vouchers to AMJTC, C/O (Contract Manager), PO Box 80727, Seattle, WA 98108, and include such information, as necessary for AMJTC to determine the exact nature of the changes. Payment shall be considered timely if made by AMJTC within thirty (30) days after receipt of properly completed invoices.” The AMJTC Administrative Services Team’s goal is to process invoices within 7-14 days, but there are times when payments may be delayed up to 30 days as stated in the contract language. Again, thank you for providing exceptional service to our organization. Sincerely”

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